SurfBreak at Paunch · Privacy
Privacy Policy
Effective date: August 12, 2026
SurfBreak at Paunch respects your privacy. This policy explains what information may be collected when you use our website, contact us, or make a reservation, why it is used, and the services involved.
Information we collect
- Reservation information: When you check availability or book, you may provide your name, contact information, stay dates, guest details, payment-related information, and booking preferences through our Tokeet booking system. SurfBreak can access the reservation information needed to manage your stay. Payment data is handled by the booking and payment providers involved in the transaction.
- Communications: If you contact us by email or WhatsApp, we receive the information you choose to send, including your contact details and message.
- Technical information: Our website and connected services may process basic device, browser, IP address, referral, security, and usage information needed to deliver, protect, and understand the website.
How we use information
- To answer questions and communicate with you.
- To provide availability, process reservations, and manage guest stays.
- To operate, secure, troubleshoot, and improve the website.
- To comply with applicable legal, accounting, safety, and fraud-prevention obligations.
Services used by this website
We use service providers only where needed to operate the site and our business:
- WordPress and Jetpack provide website hosting connections, security, performance, and site-management functions.
- Tokeet provides availability and booking tools. Information entered into those widgets is processed under Tokeet’s systems and privacy practices.
- WhatsApp processes messages sent through our WhatsApp contact link under its own privacy terms.
- SurfBreak’s private forecast service and Open-Meteo provide marine and weather information. The forecast is a planning tool and does not require guests to submit personal booking information.
Cookies and similar technologies
WordPress, Jetpack, Tokeet, and other necessary embedded services may use cookies or similar local-storage technologies for security, functionality, preferences, booking sessions, and aggregated site measurement. Browser settings can be used to limit cookies, although doing so may prevent booking or other site features from working correctly.
When information is shared
We do not sell personal information. Information may be shared with service providers that help us operate the website, communicate with guests, or fulfill reservations; when required by law; or when reasonably necessary to protect guests, SurfBreak, or others from fraud, abuse, or safety risks.
Retention and security
We retain reservation, communication, and business records only as long as reasonably needed for guest service, legal, accounting, dispute, and security purposes. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
International visitors
SurfBreak is located in Panama, and our service providers may process information in Panama, the United States, or other countries. By using the website or making a reservation, you understand that information may be processed outside your home country under different privacy laws.
Your choices
You may contact us to ask about, correct, or request deletion of personal information held directly by SurfBreak, subject to records we must retain for legitimate legal, accounting, reservation, or security reasons. Requests involving a third-party service may also need to be directed to that provider.
Guests under 16
SurfBreak accommodations welcome guests age 16 and older. Our website is not directed to children under 16, and we do not knowingly seek personal information from them.
Policy updates
We may update this policy when our website, service providers, or legal obligations change. The effective date above identifies the current version.
Contact us
Questions or privacy requests can be sent to Info@surfbreakpaunch.com or by WhatsApp at +507 6888-5000.